Marketing experts are weighing in on the recent changes made to Costco's membership rules, which have left some customers feeling caught off guard. The biggest change affects how members will scan their cards upon entry, as some warehouses have now implemented membership scanners.
The new scanners may not seem like a significant change to some, but for loyal Costco customers who are accustomed to a particular experience, this change can be jarring. Marketing expert, Jill Gonzalez, says this is actually a deliberate move on Costco's part to maintain and grow their loyal customer base.
"By having a membership scanner in place, Costco can more closely track who is coming in and out of their warehouses," says Gonzalez. "They want to ensure that the people who are shopping at Costco are indeed members and not just guests taking advantage of the bulk deals."
The change has also sparked debate among members on social media, with some members praising the move to reduce shoplifting. However, others have expressed frustration that this change is another step in the direction of policing their customers rather than providing them with the best shopping experience.
Despite the initial shock for some members, the membership scanners are just the beginning of a broader effort by Costco to maintain control over their customer base. For loyal members who consistently follow Costco's membership policies, this change should have little to no effect on their shopping experience.
However, for those who have been known to abuse the current system by sharing their membership with multiple family members or non-members, this change serves as a clear warning from Costco. These scanners could also be seen as an opportunity for Costco to reach out to the guests of members who may be missing out on shopping advantages as non-members themselves.
This upgrade doesn't stop at membership scanning; Costco may also explore further changes to take advantage of this new technology. As the company seeks to maintain the integrity and exclusivity of the Costco membership experience, loyal customers can expect to see continued modernization efforts.
The real concern for some marketers is whether or not the new scanner rule affects membership numbers. For new shoppers who consider joining the membership after experiencing the changes firsthand, they might find it an annoyance if they first hear about it upon entry and decide they don't want a membership.