Harsh Goenka, the RPG Enterprises chairman, recently found himself at the center of a social media storm after he jumped to the defense of the popular ride-hailing service, Ola. However, his reaction didn't sit well with the netizens, who quickly pounced on the CEO's straightforward yet blunt demeanor.
For the uninitiated, Goenka had reacted to a tweet by comedian-actor Vir Das, who claimed that Ola had left him stranded. The tweet sparked a flurry of reactions on social media, with many people coming forward to share their own horror stories with the popular cab-aggregator service. However, Goenka, known for his sharp wit and even sharper tongue, wasn't having it.
The RPG Enterprises chairman lost no time in responding to Das' tweet, saying that customers like him were a 'pain' and that they only wanted free rides. The straightforward and somewhat brutal reply sent shockwaves across social media, with many people expressing their outrage and disappointment over the blunt statement.
Many netizens took to social media to express their disapproval of Goenka's apparent insensitivity towards customers' problems. They felt that his dismissive attitude reflected poorly on the company's customer service and wasn't exactly the kind of response one would expect from a leading business leader. The hashtags 'HarshGoenka' and 'Ola' quickly started trending on Twitter, with many people sharing their unpleasant experiences with the popular ride-hailing service.
However, some people did come out in support of the RPG Enterprises chairman, stating that he was just being honest and that there were indeed many customers who took unfair advantage of the service. But for the most part, it seemed like the netizens had made up their minds - Goenka's comment was a PR disaster for Ola, and there was no way to spin it positively.
It remains to be seen how this controversy affects the already-struggling ride-hailing service provider in the long run. Will Ola be able to salvage its reputation or will this be a case of 'bhavishya' (tomorrow in Hindi) lost for the popular cab-aggregator service? Only time will tell.