Naia's Billion-Dollar Makeover: What's in Store for the Country's Busiest Airport?

New Naia Infra Corp. (NNIC), the consortium behind the biggest upgrade in the history of the Ninoy Aquino International Airport (Naia), is asking the public to keep calm and carry on as they transform the 76-year-old airport into a world-class facility.

The ambitious P170-billion modernization project is expected to push the boundaries of airport technology, increasing passenger capacity to 65 million, from the current 30 million yearly passengers. In a bid to elevate customer experience, NNIC is bent on making the most of its deal by turning Naia into a one-stop destination for travelers, complete with top-of-the-line amenities and services.

NINA Chief says ensuring a smoother travel experience is key in the upgrade, with additional lanes for check-in counters, security checkpoints, and customized gate arrival systems, resulting in greatly reduced wait times. The renovation plan is designed keeping the evolving global landscape in mind, with measures in place for enhanced safety and security, thus giving travelers their money's worth.

From installing state-of-the-art security scanners to increasing seating capacity for travelers waiting to board, the modernization project addresses years of customer dissatisfaction and frustrating travel experiences. The move is aimed at changing the face of air travel, adopting best practices in line with the evolving expectations of travelers worldwide.

Given the sheer scope of the task, Naia Infra Corp. officials are now calling for patience from travelers, as the ambitious upgrade sets out to revolutionize air travel in the Philippines. Travelers will see incremental improvements in operations over the next few months, with phase-wise upgrades yielding immediate benefits, in the nick of time to establish Naia as the benchmark for future airports.