Multiple people on the Cred platform were in for a surprise when they won the jackpot, with the amount being over Rs 3 lakh, varying from customer to customer. Some customers received Rs 3,12,000 jackpot, while some won a Rs 3,25,000 jackpot. However, their excitement was short-lived.
Their joy soon turned into disappointment as Cred cancelled their rewards, citing a 'GLITCH' as the reason. The customers were left in a state of shock and confusion, wondering how a glitch could cause such a massive error. Moreover, they were left wondering why they were not given their rightful winnings.
Cred is a fintech company that offers various services, including bill payment, rewards, and more. The platform has been popular among customers for its ease of use and exciting rewards. However, this recent incident has raised questions about the company's reliability and customer support.
According to reports, the customers who won the jackpot were informed about their win through a notification. They were also shown the amount they had won and were given instructions on how to claim it. However, soon after, they received another notification stating that the reward had been cancelled due to a glitch.
Instead of receiving their full winnings, the customers were offered a meager Rs 1,000 as a consolation prize. This move has been met with outrage from the customers, who feel that they have been cheated out of their rightful rewards.
The incident has sparked a heated debate on social media, with many customers expressing their disappointment and frustration with Cred. Some have even threatened to take their business elsewhere, citing this incident as an example of the company's poor customer support.
Cred has yet to issue an official statement on the matter, leaving customers wondering about the status of their rewards. The company needs to come up with a solution to this problem and provide a clear explanation for the glitch and the cancellation of the rewards.
This incident has tarnished Cred's reputation and has raised questions about the reliability of fintech companies. It is essential for Cred to take immediate action and rectify the situation to restore customer trust. Otherwise, the company risks losing its customer base and reputation in the market.
The incident also highlights the need for fintech companies to have robust systems in place to prevent such errors from occurring. It is crucial for these companies to have proper checks and balances to ensure that customers receive their rightful rewards and that such glitches do not occur in the future.