Kristen and Costa's fashion start-up Designerex has been making waves in the fashion industry, with its unique approach to high-end fashion and commitment to sustainability. However, despite its global success, the brand has been facing criticism from some of its Aussie customers, who claim that the brand's products are not living up to their expectations.
Designerex was founded by Kristen and Costa, two passionate entrepreneurs who sought to create a fashion brand that would make high-end fashion accessible to everyone. The brand's mission is to provide its customers with unique, stylish, and affordable clothing, while also promoting sustainability and reducing waste in the fashion industry.
Since its launch, Designerex has gained a massive following worldwide, with many customers praising the brand's commitment to quality and sustainability. However, some Aussie customers have been expressing their disappointment with the brand, citing issues with the quality of the products, sizing, and customer service.
One of the main concerns raised by Aussie customers is the quality of the products. Some customers have reported receiving faulty or damaged items, while others have complained about the poor material used in the clothing. For example, one customer reported receiving a dress with a torn seam, while another customer complained about the poor quality of the fabric used in the clothing.
Another issue that has been raised by Aussie customers is the sizing. Some customers have reported that the sizing is inconsistent, with some items running too small or too large. This has led to frustration among customers, who have had to return or exchange items that do not fit properly.
Customer service has also been a major concern for some Aussie customers. Some customers have reported difficulty in getting in touch with the brand's customer service team, while others have complained about the lack of responsiveness and helpfulness from the team. For example, one customer reported waiting for weeks to receive a response to her inquiry, while another customer complained about the brand's refusal to provide a refund for a faulty item.
Despite these criticisms, Kristen and Costa remain committed to their brand and its mission. In a statement, the founders said that they take all feedback from their customers seriously and are working hard to address the issues raised. They also emphasized their commitment to providing high-quality products and excellent customer service, and encouraged customers to reach out to them with any concerns or feedback.
In conclusion, while Designerex has been touted as a global success story, the brand still has some work to do to address the concerns of its Aussie customers. By listening to feedback and working to improve the quality of its products and customer service, Designerex can continue to build on its success and establish itself as a leader in the fashion industry.